Your Orders
Understanding Orders List Page
Learn more about the Orders Listing page where you can search, filter for Orders, and update details
Update an Order’s Items
Learn how to update an order by adding, editing or deleting its items. You can also change quantities and shipping info.
🛻 Create a Manual Order / Pick Up Order
Learn how to add a new order manually.
View Picture Of The Items That Were Shipped
Learn how to view image of shipped items.
Reshipping an Order
Learn how to reship an order due to a return, a delivery issue, or another reason.
Create Automation Rules For Your Orders
Learn how to add Automation Rules for your orders by setting triggers and actions.
Insure Your Shipment
Learn how to insure your order shipment.
Requiring Signatures at Delivery
Learn how to Require Signatures at delivery for orders.
Identify And Manage Orders With Out-of-Stock Items
Some orders will be put on hold due to inventory issues like item being out of stock. Learn how to check which Orders and Items are affected.
Partial Shipment
Learn how to partially ship orders that have out of stock items.
Set Default Allow Partial on all Orders
Learn how to set Default Allow Partial for all orders
Set Urgent Priority for an Order
Learn how to set an urgent priority for an order.
Handling Order Holds
Handle automatic Order Holds - Fraud Holds and Shipping Address Holds
Place An Order On Hold / Release A Hold
Learn how to add a Hold on order to stop it from being shipped or how to remove a hold put by online store or Inventory issues.
Change Shipping Method for an Order
Learn how to change the shipping method for an order
Change Shipping Address
Learn how to change the shipping address for an order.
Cancel Order Or Mark As Fulfilled
Learn how to cancel an order, or mark it as fulfilled.
Leave A Note For Warehouse Packer
Learn how to write a note for the warehouse packer for your order.
Allocate Products In Priority For A Specific Order
Learn how to allocate products in priority for an order.
Ignore All “Invalid Address” Holds On Your Orders
Learn how to remove the invalid address hold on all orders.
Mapping Shipping Methods
[Policy needed]Learn how to Map shipping methods between shipping offer on store and actual shipping methods.